![]() There may have been people not at the office when you were last there who are now there, printing using a wrong driver or application. Then make sure they are actually printing the job properly using pdf reader as you suggested, not just reverting back to edge or chrome or something. You can probably rule out firmware if you already updated it, worth checking they are using a real driver (PCL 5 or 6 for example) and it is NOT on a WSD port. I doubt it will be to do with guest or admin wifi, it's usually based on the print job itself, the driver/port or firmware. Question = What do you think was causing the issue on the admin Wifi? - I could not do anything IT as it was looked after via a remote company ![]() ![]() I isolated the printer and the laptops with a 5 port hub I had and made a little network, All ok no issuesĪfter all the head scratching I got them on the Guest Wifi and all was good. Users were using Google pdf reader which I got them to user Adobe Reader DC. Occurs when an internal program behaves abnormally.įirmware was updated (package) did both App first, still same issue then by Sd card just to cover all options SC899-00 D Software Performance Error (signal reception end) The strange problem was Word / Text docs all print fine, PDF failed on a SC899 ![]() Users were on the Admin Wifi and I was on the Guest Wifiīoth have the same IP = Gateway & DNS, can ping all They have two Wifi connections = Guest & Admin ![]()
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